AI Chatbot Design for Conflict Resolution
Korean National Research Foundation (NRF). 2019.07. ~ 2020. 12. (18 months)
Project
AI Chatbot Design Strategies for Participatory Conflict Resolution - with a focus on Storytelling Resolution of Small Businesses’ Wage Conflict through Design Fiction
Project Aims
To establish AI chatbot design strategies for participatory conflict resolution.
Project Process
Creating speculative design (SD) stories about AI chatbots aiding the resolution of small businesses’ wage dispute
The stories were created by Designize Lab researchers collaborating with professional SF (science fiction) writers.
Probe study by using the SD stories as research probes (Figure 1). The stories were offered to users (employers and employees of small/micro-businesses) for them to read and express their thoughts, needs, opinions about the AI chatbots illustrated in the stories.
The research results were analyzed and formulated into “AI Chatbot Design Strategies for Participatory Conflict Resolution” (Figure 2).