Speculative Design for Chatbot Mediator
KAIST College of Engineering. 2019.06. ~ 2020. 11. (18 months)
Project Details:
This joint research project was a collaborative effort between KAIST Designize Lab and HES-SO Prof. Maurizio Caon.
Research Aim:
To identify intelligent chatbot design issues for participatory conflict resolution.
Research Process:
Speculative design workshops were held in S.Korea and Switzerland.
HCI experts participated in the workshops by using speculative design as a tool to envision and discuss alternative futures wherein intelligent chatbots would support employers and employees of micro-businesses to resolve their wage disputes.
The following diagrams and figures illustrate the process of the workshops.
Speculative design workshops in KAIST, S.Korea
Speculative design workshops in HES-SO, Switzerland